Delete your account

This page explains how to delete your Achô Aí account, on the acho.digital website and in the Android app. Achô Aí is developed and run by Pulsolab Tecnologia Ltda.

1. Sign in at acho.digital with the account you want to delete. A phone browser works.
2. Open Settings and go to the "Danger zone" tab.
3. In the "Delete account" box, tap "Delete account".
4. Confirm with "Delete my account". The account is deleted at once, you are signed out, and this cannot be undone.

For security, deletion needs a sign-in less than a day old. If you see a session expired error, sign out, sign in again and repeat.

If you want a copy of your data, download it first, on the "Privacy" tab in Settings.

In the Android app, open the Settings tab and tap "Delete account". If the button is not there, update the app or use the website: it is the same account.

If you cannot sign in, send an e-mail with the subject "Excluir conta", from your account's address, to privacidade@acho.digital.

We reply to that same address to confirm the request is yours, and we delete the account within 15 days. Then we e-mail you to say it is done. A store you own alone goes with the account, as it does on the website.

When you delete the account, we delete at once: name, e-mail, password and Google sign-in; sessions, passkeys and two-step verification; notification tokens; notifications; conversations with the assistant; export requests; API keys; the audit records of your actions; and your membership in stores and teams. None of it goes to the trash. The files of your data exports leave our file storage within minutes.

If you are the only owner of a store or team, it is deleted with the account, at the same moment. The store's public page leaves the map. Its tasks and all its data go too, including the full name or company name and the CPF or CNPJ. Its photos leave our file storage within minutes. If the storage is down, we try again every 5 minutes until they are gone. A store or team that has another owner stays up, without you. If something is left behind, e-mail the address above and we delete it.

• Copies held by providers, such as error reports (Sentry), usage analytics (PostHog) and server logs, follow each service's own periods.
• If one of our e-mails bounced as invalid or was marked as spam, the address stays on the block list so we do not send to it again.
• If a store or team stays because it has another owner, its credit usage history stays too, with no link to your account.

More about what we collect and how long we keep it is in the Privacy Policy.